Your job title: Agent Services Coordinator
Where you will work: Keller Williams Energy
Direct Supervisor: Dawn Enright
Who are we?
Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy Market Centre features a friendly atmosphere with a strong culture of caring. With unparalleled technology, industry-leading real estate training and with a supportive leadership team, Keller Williams Energy is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for?
Keller Williams Energy is seeking an experienced individual who will positively represent the Company and serve as the first point of contact for all agents, clients, and preferred vendors. The Agent Services Coordinator will play a key role in daily agent administration by on-boarding and servicing our agents, being a daily point of contact for agent requests and questions, support our preferred vendor needs, assist with all event planning and provide support for data entry and basic bookkeeping tasks as needed. The Agent Services Coordinator will be an individual that has moderate levels of assertiveness, sociability, and flexibility. They will not be a risk taker, but will rather be thorough and cautious in their actions/decisions with personal self-structure and a strong sense of urgency. The right person for this position will be friendly and outgoing with a strong desire to help and serve others at the highest of levels. This individual should exhibit strong leadership abilities, be an independent thinker and enjoy helping others grow.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
· Priority 1 – The onboarding process for agents, both experienced and new. Holding weekly agent orientations with new and experienced agents joining the Brokerage.
· Priority 2 – Event planning and supporting our Preferred Vendor program.
· Priority 3 – Assisting and supporting the Market Centre Administrator (MCA) by performing administrative and data entry tasks.
Essential duties and responsibilities
- Work closely with Agents on transition paperwork
- Conduct group training to provide education to agents as required: KW Command, BrokerBay, and other systems
- Help to share Market Centre value story
- Onboard/offboard all Preferred Vendors and maintain ongoing relationships
- Manage Events including obtaining quotes, pricing, and creating timed agendas
- Attend and assist Leadership Team with all Market Centre events
- Monthly data entry and basic bookkeeping tasks
- Assist Leadership with other administrative tasks as needed
- Assist in tracking expenses and participate in creating effective budgets
- Shadow Market Centre Administrator for cross-training purposes
Knowledge/Skills/Qualities
· Proactive, positive attitude
· Track record of success in past jobs/tasks
· Post-Secondary School Education or equivalent
· Understanding of and experience in a Real Estate Brokerage and MLS industry is an asset
· Minimum 1+ years of administrative experience required
· Excellent customer service skills with a friendly people-oriented approach
· Excellent verbal and written communication skills
· Extremely organized with the ability to manage multiple priorities
· Analytical with a strong attention to detail and accuracy
· Reliable and punctual
· High level of initiative
· Strong problem-solving skills and solutions-based approach
· Computer proficiency (e.g., Microsoft Office, Google Drive) - capable of learning new systems
Job Environment
· Full Time Position Monday to Friday
· Professional Office Environment
Job Types: Full-time, Permanent
Flexible Language Requirement:
Schedule:
- Day shift
- Monday to Friday
Experience:
- Real Estate Administration: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: One location
